Usability, content, search and analytics on the corporate intranet

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Intranet benchmark results

26 May 2010

Our core intranet team spent the last 2 years working on a project to overhaul and improve the intranet (in addition to publishing daily content and building other sites.) Project outline (2008-2010) Research Information architecture and cardsorting Wireframe designs and user testing HTML and CMS build Content audit and migration Comms & launch Evaluation Benchmark […]

End of purdah and election 2010

16 May 2010 1 comment

It feels like I’ve had my online mouth clamped for the past month or so due to “purdah”, the rule that prevents civil servants from expressing opinions which might influence election results.  So, to continue… April and May have been eventful in the intranet team.  Since the announcement of the election date, we have tried […]

Intranet redesign or drip-feed improvements?

28 Mar 2010

I’m noticing a lot of talk around whether to go for a major redesign or implement small improvements little by little.  I thought I’d give my view on the subject. I’ve been in my current job for two and half years. In that time the intranet has had a rebrand due to major changes in […]

Perfect Human Resources intranet page

18 Mar 2010 2 comments

Welcome again to the Human Resources section of the intranet Human Resources reports to the Corporate Services business group, just so you know who you’re dealing with. These pages contain reference material and information about your employment with the company, plus help and advice and useful forms. We know that may come as a surprise. We […]

I woke up in London 2012

2 Mar 2010 3 comments

London, 8 August 9.47AM It’s taken me 15 minutes to setup my laptop at work, in my flexible workspace. But now the intranet homepage has loaded. I’ve got my morning coffee and croissant. I say the intranet homepage, but it’s actually my homepage with my newsfeed. There are little thumbnails of my colleagues running down the […]

Vision for a public sector intranet of the future

21 Feb 2010 3 comments

I recently attended the IBF London Member meeting, a two day, confidential event for intranet professionals.  During the first day, one of the exercises was to brainstorm what the corporate intranet would be like in 5 years.  And I found the task terribly difficult to do.  That’s probably because I work on a public sector […]

The rise of social media

18 Feb 2010

After news of staff being sacked for using social media sites, I thought I’d share this video to renew my faith – go on, play it full screen! With thanks to Socialnomics09 How can we harness this power on the intranet?

Bounce rate on the corporate intranet

15 Feb 2010

We’re starting to look at “bounce rate” as a metric for staff engagement on the intranet. I work with two definitions of bounce rate: 1) Google’s official definition: one page view in one visit 2) Google’s unofficial definition: “I came, I puked, I left” On the web, analytics packages work on the concept that people […]

How to setup Google Analytics on an intranet

14 Feb 2010 5 comments

This post highlights what you need to think about when setting up Google Analytics on an intranet.  Where detailed instructions are available elsewhere I have included links. Your intranet and web access Check that staff can access specific Google pages on the web and that your intranet URL is ok.  For example http://intranet won’t work. See specific […]

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