Usability, content, search and analytics on the corporate intranet

Category: Redesign

It’s not just the Temperate House that’s been revamped at Kew Gardens

17 May 2018

My latest client intranet project to come to fruition is Kewnet, the intranet for the Royal Botanic Gardens, Kew. Kew’s old intranet contract was due to expire, and support for the content management system was coming to an end. The comms team took the opportunity to migrate to GovIntranet and I’ve been working to build […]

Crown Commercial Service intranet launch

28 Sep 2015

I’d been waiting with anticipation for our latest client intranet launch. It’s the nearest I’ll ever get to fatherhood, but these past weeks I’ve been acting like I’m looking after a newborn. Staff feedback After a little intensive care, the CCS intranet is up and running. A real staff-centred intranet, it has a staff directory, forums, […]

Content Migration Guide

26 May 2014 1 comment

A start to finish guide on migrating content to a new CMS.

Intranet redesign, Phase 6: communications, launch and evaluation

30 Sep 2010

Familiarisation To help staff become acquainted with the new look and feel and functionality before the launch, we published a set of *intranet familiarisation* videos, using the new intranet template, and linked them from the existing intranet via a feature story. In the month before launch we scheduled several intranet feature articles detailing the forthcoming […]

Intranet redesign, Phase 5: migration, content freeze, dual publishing

30 Sep 2010

The end is in sight Remember that migration plan from phase 2? Having decided to publish back-issues of news stories to the start of 2009, I could quantify how much content we would need to migrate. I managed to cut the original content from 6416 entries down to 3000 entries. Some of this was by […]

Intranet redesign, Phase 4: visual design, HTML and CMS build

29 Sep 2010

News delivery design With several stakeholders interested in news delivery across the intranet, this was an important part of the redesign. In the existing intranet, a news story would appear on the homepage with a URL from the latest news section and then drop into an archive, with a different URL. So the same story […]

Intranet redesign, Phase 3: wireframe designs and user testing

25 Sep 2010

The previous phase of the project gave me 4 main intranet sections with specific content functions and a detailed map of all the content that was cherry-picked to make the migration to the new intranet. There were going to be a fair few chunks of content left ashore, and no doubt a few stowaways. The […]

Intranet redesign, Phase 2: information architecture and content audit

22 Sep 2010 1 comment

Back in the good old days when the IT department allowed me to use DOS (the operating system that I was brought up on,) I managed to do some jiggery-pokery and get a complete intranet file-listing. And a few deft keystrokes later, I was spreadsheet-a-go-go. Content audit My previous analysis already told me what was […]

Intranet redesign, Phase 1: research, surveys and brief

22 Sep 2010

I have been meaning to write up the phases of our intranet redesign project for a long time. I’m going to blog the 6 phases of the project leading up to launch on New Year’s Day 2010. The project took around a year and a half to complete, with a core team of 4 people, […]

Intranet redesign or drip-feed improvements?

28 Mar 2010

I’m noticing a lot of talk around whether to go for a major redesign or implement small improvements little by little.  I thought I’d give my view on the subject. I’ve been in my current job for two and half years. In that time the intranet has had a rebrand due to major changes in […]