The Forestry Commission and associated organisations used a bespoke content management system for their intranet and it was due to drop out of support early in 2019. The search for a new intranet platform was on, and I first heard from the Forestry project team towards the end of 2016 when they were exploring options.
A-Z index pages are very popular on our intranet. More popular than search. Our staff like to find what they want by looking it up in a list. If they don’t find it in the list they may resort to the search box. By looking at what phrases staff use when they perform a search from an A-Z index page, we can get a good idea of what’s missing from the A-Z listing.
At the start of October we introduced the next step in our strategy to improve engagement with news stories on the intranet. A month later we are seeing a 53% increase in traffic.
Last weekend I went to Bletchley Park, the home of the code-breakers and Top Secret government facility during WW2. The tour included a visit to the National Museum of Computing, which evoked some old memories. Since returning from the trip I’ve been reminiscing about the world of computers and information when I was a kid and what it’s like for me now.