Categories
Content

If I were an internal communicator…

Across the whole organisation there is a massive transformation programme running to save money and improve services. It’s been cooking since before the spending review in various guises. Internal campaigns having come and gone and are making a comeback. How successful will they be this time?

Categories
Content Social

Content interaction vs content generation

Terms like social intranet and intranet 2.0 used to make me think “Facebook at work” (or indeed Google+ these days.) And that could be cool. But I ask myself “how connected are the people who work in the very different parts of our organisation?”

Categories
Analytics and evaluation How to Information architecture

How we increased feature news traffic by 53%

At the start of October we introduced the next step in our strategy to improve engagement with news stories on the intranet. A month later we are seeing a 53% increase in traffic.

Categories
Social

Social functions on intranet news stories

In January we implemented a voting feature on intranet news stories which consisted of a simple “More like this” and “Fewer like this” voting button.  The feature had good uptake from staff and we are starting to see thumbs up statistics settling down to around 75% of votes.

Categories
Social

Engagement and crowdsourcing

“Uservoice” screenshot
“Uservoice” screenshot
Engagement and innovation are the buzzwords at work at the moment. The message from the top is “go forth and engage.” Engage with the public. Engage with the staff. And come up with ideas. Help us save money. How can we be more efficient? Which laws can we repeal:?