Usability, content, search and analytics on the corporate intranet

Monthly Archives: May 2010

Intranet satisfaction survey results

27 May 2010

Yesterday I blogged about our intranet benchmarking results which compared the intranet against other intranets and gave us an expert evaluation.  Today I’m going to look at survey results from our staff intranet satisfaction survey (run by Customer Carewords) which we ran alongside the benchmarking tests. Survey format We used Gerry McGovern’s “Customer Centric Index” […]



Intranet benchmark results

26 May 2010

Our core intranet team spent the last 2 years working on a project to overhaul and improve the intranet (in addition to publishing daily content and building other sites.) Project outline (2008-2010) Research Information architecture and cardsorting Wireframe designs and user testing HTML and CMS build Content audit and migration Comms & launch Evaluation Benchmark […]



End of purdah and election 2010

16 May 2010 1 comment

It feels like I’ve had my online mouth clamped for the past month or so due to “purdah”, the rule that prevents civil servants from expressing opinions which might influence election results.  So, to continue… April and May have been eventful in the intranet team.  Since the announcement of the election date, we have tried […]