I remember stumbling upon #SWCONF on Twitter last year and getting hooked on the live tweets. This year I attended in person to find out what all the buzz was about.
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#SWCONF 2012, intranet diary debrief
Month: May 2012
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System status and vanity intranet pages
One of my favourite metrics when measuring improvement on the intranet is the number of calls to the helpdesk. It’s a sure sign of success when you’ve done a few changes to an area of the intranet and the number of helpdesk calls goes down.
Conversely, you know that something is wrong when the number of helpdesk calls goes up.
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Social media guidelines and the workplace
GDS and the Home Office released their Social Media Guidelines for Civil Servants on 17th May. With introductions from Francis Maude and Sir Bob Kerslake, I’m hoping that this backing will help to support changes in policy for using social media channels and platforms within the workplace.
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"One Intranet" project
Fresh on the horizon for me is the “One Intranet” project that will merge intranets from many organisations into one with a vision of saving money and improving efficiency. This is a great opportunity to rethink the intranet within the workplace and to put in place some governance and strategy around content.