Usability, content, search and analytics on the corporate intranet

Monthly Archives: May 2012

#SWCONF 2012, intranet diary debrief

27 May 2012

I remember stumbling upon #SWCONF on Twitter last year and getting hooked on the live tweets. This year I attended in person to find out what all the buzz was about. The Social Workplace Conference, organised by Crexia,¬†took place on 24th May at a beautiful theatre space at the Cavendish Conference Centre in the West […]



System status and vanity intranet pages

26 May 2012

One of my favourite metrics when measuring improvement on the intranet is the number of calls to the helpdesk. It’s a sure sign of success when you’ve done a few changes to an area of the intranet and the number of helpdesk calls goes down. Conversely, you know that something is wrong when the number […]



Social media guidelines and the workplace

20 May 2012

GDS and the Home Office released their Social Media Guidelines for Civil Servants on 17th May. With introductions from Francis Maude and Sir Bob Kerslake, I’m hoping that this backing will help to support changes in policy for using social media channels and platforms within the workplace. The recent guidelines for civil servants have a […]



"One Intranet" project

13 May 2012

Fresh on the horizon for me is the “One Intranet” project that will merge intranets from many organisations into one with a vision of saving money and improving efficiency. This is a great opportunity to rethink the intranet within the workplace and to put in place some governance and strategy around content. I’ve had my […]