Categories
How to Search

How we improved our intranet search experience

We use the Google Search Appliance (GSA) across our family of intranets. In 2009 we launched a new search experience to coincide with an upgrade to the GSA.
Categories
Analytics and evaluation

Analytics and statistics; what is the question?

Analytics, evaluation, data and statistics all have the gas turned up in the workplace. Rightly so. We need to make business decisions, evaluate performance, and design usability improvements based on hard evidence.

Categories
CMS

Squiz is the shizz

Squiz provide and support the MySource Matrix content management system.

Categories
Social

Managing the risks from online social networks

Our public website contains videos from YouTube, photos from Flickr and we also have a Twitter stream. All open to the public so that they can see what fabulous work we do. But if you’re a member of staff, you don’t have access, at least not from the workplace desktop. C’est ridicule!

Categories
Content

Plain English for corporate intranet content

At work, I teach a course on writing for the intranet. It takes an afternoon and covers online writing and editing techniques, SEO, how to handle graphics and accessibility. I also touch on writing in plain English. For this part of the course I usually use the latest IT announcement as a demonstration. IT announcements highlight how not to write plain English. Right on the button. Every time. Guaranteed.