Sometimes users don’t act as you’d expect. My recent analysis of search terms that staff use to find the online learning area of the intranet showed some unexpected results.
In an attempt to get more out of our analytics data, I’m going to experiment with tagging users as they visit the intranet.
Analytics, evaluation, data and statistics all have the gas turned up in the workplace. Rightly so. We need to make business decisions, evaluate performance, and design usability improvements based on hard evidence.
To help staff become acquainted with the new look and feel and functionality before the launch, we published a set of *intranet familiarisation* videos, using the new intranet template, and linked them from the existing intranet via a feature story.
I have been meaning to write up the phases of our intranet redesign project for a long time. I’m going to blog the 6 phases of the project leading up to launch on New Year’s Day 2010. The project took around a year and a half to complete, with a core team of 4 people, working in addition to our day to day jobs of intranet publishing, website builds and the usual internal comms intranet panics. This was a major overhaul project, aiming at a big-bang relaunch.