Yesterday I blogged about our intranet benchmarking results which compared the intranet against other intranets and gave us an expert evaluation. Today I’m going to look at survey results from our staff intranet satisfaction survey (run by Customer Carewords) which we ran alongside the benchmarking tests.
Our core intranet team spent the last 2 years working on a project to overhaul and improve the intranet (in addition to publishing daily content and building other sites.)
We’re starting to look at “bounce rate” as a metric for staff engagement on the intranet.
This post highlights what you need to think about when setting up Google Analytics on an intranet. Where detailed instructions are available elsewhere I have included links.