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Analytics and evaluation How to Information architecture

Top tip to improve intranet A-Z index pages

A-Z index pages are very popular on our intranet. More popular than search. Our staff like to find what they want by looking it up in a list. If they don’t find it in the list they may resort to the search box.┬áBy looking at what phrases staff use when they perform a search from an A-Z index page, we can get a good idea of what’s missing from the A-Z listing.

Categories
Analytics and evaluation

Tagging users for intranet analytics

In an attempt to get more out of our analytics data, I’m going to experiment with tagging users as they visit the intranet.

Categories
Analytics and evaluation How to Information architecture

How we increased feature news traffic by 53%

At the start of October we introduced the next step in our strategy to improve engagement with news stories on the intranet. A month later we are seeing a 53% increase in traffic.

Categories
Analytics and evaluation

Analytics and statistics; what is the question?

Analytics, evaluation, data and statistics all have the gas turned up in the workplace. Rightly so. We need to make business decisions, evaluate performance, and design usability improvements based on hard evidence.

Categories
Analytics and evaluation Redesign

Intranet redesign, Phase 6: communications, launch and evaluation

Familiarisation

To help staff become acquainted with the new look and feel and functionality before the launch, we published a set of *intranet familiarisation* videos, using the new intranet template, and linked them from the existing intranet via a feature story.