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Content How to

Plain English content rewrite: July 2011

We recently restructured some of our intranet sections and took the opportunity to do some plain English rewrites to the page content.

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Analytics and evaluation How to Information architecture

Top tip to improve intranet A-Z index pages

A-Z index pages are very popular on our intranet. More popular than search. Our staff like to find what they want by looking it up in a list. If they don’t find it in the list they may resort to the search box.┬áBy looking at what phrases staff use when they perform a search from an A-Z index page, we can get a good idea of what’s missing from the A-Z listing.

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Analytics and evaluation How to Information architecture

How we increased feature news traffic by 53%

At the start of October we introduced the next step in our strategy to improve engagement with news stories on the intranet. A month later we are seeing a 53% increase in traffic.

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How to Search

How we improved our intranet search experience

We use the Google Search Appliance (GSA) across our family of intranets. In 2009 we launched a new search experience to coincide with an upgrade to the GSA.
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How to Search

Intranet search engine optimisation (SEO) common mistakes

We have a “family” of intranets and we use Google Search Appliance for our search engine. The quality of search results varies widely across the different intranets.