We recently restructured some of our intranet sections and took the opportunity to do some plain English rewrites to the page content.
A-Z index pages are very popular on our intranet. More popular than search. Our staff like to find what they want by looking it up in a list. If they don’t find it in the list they may resort to the search box. By looking at what phrases staff use when they perform a search from an A-Z index page, we can get a good idea of what’s missing from the A-Z listing.
At the start of October we introduced the next step in our strategy to improve engagement with news stories on the intranet. A month later we are seeing a 53% increase in traffic.
We have a “family” of intranets and we use Google Search Appliance for our search engine. The quality of search results varies widely across the different intranets.