Yesterday I blogged about our intranet benchmarking results which compared the intranet against other intranets and gave us an expert evaluation. Today I’m going to look at survey results from our staff intranet satisfaction survey (run by Customer Carewords) which we ran alongside the benchmarking tests.
Our core intranet team spent the last 2 years working on a project to overhaul and improve the intranet (in addition to publishing daily content and building other sites.)
It feels like I’ve had my online mouth clamped for the past month or so due to “purdah”, the rule that prevents civil servants from expressing opinions which might influence election results. So, to continue…
I’m noticing a lot of talk around whether to go for a major redesign or implement small improvements little by little. I thought I’d give my view on the subject.