Categories
Usability testing

Release the test tubes; time for more user experiments

As part of our efforts to save money across all parts of our organisation, we are combining many of our human resources, finance and procurement services into one central place.

Categories
Content

Shelf-stackers in the intranet supermarket

The job of the shelf-stacker is to fill the intranet shelves with junk. It’s a fairly easy job. They don’t have to think too much. It’s not difficult to shove something on a shelf. They might stack it next to something similar, but it’s not so important to them where it goes. Some of the shelf-stackers don’t stack items with the labels facing the right way. As long as it’s on a shelf.

Categories
Information architecture Social

Evolution of an information architect

Last weekend I went to Bletchley Park, the home of the code-breakers and Top Secret government facility during WW2. The tour included a visit to the National Museum of Computing, which evoked some old memories. Since returning from the trip I’ve been reminiscing about the world of computers and information when I was a kid and what it’s like for me now.

Categories
How to Search

How we improved our intranet search experience

We use the Google Search Appliance (GSA) across our family of intranets. In 2009 we launched a new search experience to coincide with an upgrade to the GSA.
Categories
Analytics and evaluation

Analytics and statistics; what is the question?

Analytics, evaluation, data and statistics all have the gas turned up in the workplace. Rightly so. We need to make business decisions, evaluate performance, and design usability improvements based on hard evidence.